Privacy Policy

Last Updated: January 20, 2026

Introduction

InReach Storage (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website inreachstorage.com (the “Site”) or use our closet and garage organization services. Please read this policy carefully to understand our practices regarding your personal information.

Table of Contents

  1. Information We Collect
  2. How We Collect Information
  3. How We Use Your Information
  4. How We Protect Your Information
  5. Cookies and Tracking Technologies
  6. Third-Party Disclosure and Sharing
  7. Third-Party Links and Services
  8. Your Privacy Rights
  9. California Privacy Rights (CCPA)
  10. Other State Privacy Rights
  11. Children’s Privacy
  12. Data Retention
  13. Email Communications and Marketing
  14. SMS Text Messaging
  15. Do Not Track Signals
  16. Third-Party Behavioral Tracking
  17. International Users
  18. Changes to This Privacy Policy
  19. Contact Us

1. Information We Collect

We collect several types of information from and about users of our Site and customers of our organization services:

Personal Information

When you request a quote, schedule a consultation, place an order, or use our services, we may collect:

  • Name and contact information (email address, mailing address, phone number)
  • Payment information (processed securely through our PCI-compliant third-party payment processor)
  • Project details and specifications (room measurements, organization preferences, photos)
  • Service location address and access information
  • Communication history with our team
  • Appointment and scheduling information

Automatically Collected Information

When you visit our Site, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on pages, click patterns)
  • Referral source and exit pages
  • Location data (approximate location based on IP address)

2. How We Collect Information

We collect information through the following methods:

  • Directly from you when you provide it (quote requests, consultations, orders, contact forms)
  • Automatically through cookies and similar tracking technologies
  • From third-party service providers (analytics, payment processors)
  • Through your interactions with our website and customer service
  • During in-home consultations and project installations

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, schedule, and deliver our closet and garage organization services
  • To process your transactions and manage your projects
  • To communicate with you about consultations, quotes, installations, and inquiries
  • To send you marketing communications about our services (unless you opt out)
  • To personalize your experience on our Site
  • To improve our website and services based on customer feedback and usage patterns
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations and enforce our terms of service
  • To send service-related announcements and project updates
  • To respond to customer service requests and support needs
  • To request reviews and testimonials for completed projects

4. How We Protect Your Information

We implement a variety of security measures designed to protect your personal information from unauthorized access, use, or disclosure. Our security practices include:

  • Encryption of data in transit using industry-standard SSL/TLS protocols
  • Encryption of sensitive data at rest
  • Secure data storage with restricted access
  • Regular security assessments and vulnerability testing
  • Employee training on data security and privacy practices
  • Access controls limiting personnel who can access personal information
  • Use of PCI-compliant third-party payment processors for all payment transactions
  • Incident response procedures for potential data breaches
  • Secure handling of customer photos and project documentation

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly (e.g., maintaining your session, quote forms)
  • Analytics Cookies: Help us understand how visitors use our Site (Google Analytics, Google Tag Manager)
  • Advertising Cookies: Used to deliver relevant advertisements (Google Ads, Facebook Pixel)
  • Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may limit your ability to use certain features of our Site. To manage cookies:

  • Browser Settings: Configure your browser to block or delete cookies
  • Google Analytics Opt-Out: Use the Google Analytics Opt-Out Browser Add-on
  • Google Ad Settings: Manage ad preferences at adssettings.google.com
  • Facebook Ad Preferences: Manage settings in your Facebook account

6. Third-Party Disclosure and Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as described below:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing (PCI-compliant payment processors)
  • Web analytics (Google Analytics, Google Tag Manager)
  • Customer relationship management and project management (Odoo CRM/ERP)
  • Email communications and marketing
  • Website hosting and maintenance
  • Advertising and marketing (Google Ads, Facebook)
  • Scheduling and appointment management

These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms of Service and other agreements
  • Protect our rights, property, or safety, or that of our customers or the public
  • Detect, prevent, or address fraud, security, or technical issues
  • Respond to claims that content violates third-party rights

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

Aggregated Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, advertising, research, or other purposes.

7. Third-Party Links and Services

Our Site may contain links to third-party websites, products, or services (such as product manufacturers or suppliers). We are not responsible for the privacy practices or content of these third-party sites. These sites have separate and independent privacy policies. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete personal information
  • Deletion: Request deletion of your personal information, subject to certain exceptions
  • Opt-Out of Marketing: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your data in a portable format (where applicable)
  • Restriction: Request restriction of processing of your personal information under certain circumstances
  • Objection: Object to our processing of your personal information for certain purposes

To exercise any of these rights, please contact us at support@inreachstorage.com. We will respond to your request within 30 days. We may require verification of your identity before processing your request.

9. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to know what personal information we collect, use, disclose, and sell
  • Right to Delete: You have the right to request deletion of your personal information
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information (Note: We do not sell personal information)
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights

Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

  • Identifiers (name, email, address, phone number)
  • Commercial information (project quotes, transaction records, service history)
  • Internet activity (browsing history, interactions with our Site)
  • Geolocation data (approximate location from IP address, service location address)
  • Visual information (photos of spaces for project planning)
  • Professional information (if provided for commercial projects)

How to Exercise Your CCPA Rights

California residents may submit requests to exercise their CCPA rights by:

  • Email: support@inreachstorage.com
  • Phone: 239-315-2111
  • Mail: 6380 Topaz Court, Fort Myers, FL 33966

We will verify your identity before processing your request and respond within 45 days. You may designate an authorized agent to make requests on your behalf by providing written authorization.

10. Other State Privacy Rights

Residents of other states may have additional privacy rights under their state laws. If you are a resident of Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have rights similar to those described in the CCPA section above. Please contact us at support@inreachstorage.com to exercise your rights.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information. If you believe we have collected information from a child under 18, please contact us immediately at support@inreachstorage.com.

12. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Customer Information: Retained for the duration of our business relationship plus up to 7 years
  • Transaction Records: Retained for up to 7 years for accounting, tax, and legal compliance purposes
  • Project Documentation: Retained for warranty purposes and business records (typically 7 years)
  • Marketing Data: Retained until you opt out or request deletion
  • Photos and Project Plans: Retained for portfolio and reference purposes unless deletion is requested
  • Analytics Data: Typically retained in aggregated form for statistical purposes
  • Legal Compliance: We may retain certain data as required by applicable laws and regulations

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and disposal policies.

13. Email Communications and Marketing

We may use your email address to:

  • Send information and respond to inquiries
  • Provide quotes and project proposals
  • Schedule consultations and installations
  • Send project updates and completion notifications
  • Provide customer service and support
  • Send service-related announcements
  • Request reviews and feedback on completed projects
  • Send marketing communications about our services and special offers (with your consent)

CAN-SPAM Compliance

In accordance with the CAN-SPAM Act, we commit to the following:

  • We do not use false or misleading email subjects or addresses
  • We identify marketing messages as advertisements when appropriate
  • We include our physical business address in all emails
  • We honor opt-out requests promptly (within 10 business days)
  • We include an unsubscribe link in every marketing email
  • We monitor third-party email service providers for compliance

Opting Out of Marketing

You can opt out of marketing emails at any time by:

  • Clicking the “unsubscribe” link at the bottom of any marketing email
  • Emailing us at support@inreachstorage.com with your request
  • Calling us at 239-315-2111

Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your projects and services (e.g., appointment confirmations, project updates).

14. SMS TEXT MESSAGING

We may send you text messages (SMS) related to your appointments, service updates, and other notifications. This section explains our SMS practices and your rights regarding text message communications.

SMS Data Sharing and Privacy

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in delivering text messages.

Consent and Opt-In

By providing your mobile phone number and consenting to receive text messages, you agree to receive recurring automated text messages (SMS, MMS) from InReach Storage. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

Opting Out of SMS

If you wish to be removed from receiving future communications, you can opt out by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us.

You may also opt out by:

  • Emailing us at support@inreachstorage.com
  • Calling us at 239-315-2111

After you opt out, you will receive a final confirmation message, and no further messages will be sent unless you re-enroll.

Getting Help with SMS

For help with text messages, you may:

  • Reply with the keyword HELP to any message
  • Email support@inreachstorage.com
  • Call 239-315-2111

SMS Compliance

We comply with all relevant laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Our SMS practices ensure that you can easily manage your preferences and opt out at any time.

15. Do Not Track Signals

We honor Do Not Track (“DNT”) signals. When a DNT browser mechanism is in place, we do not track users, plant cookies for advertising purposes, or use advertising on our Site for those users.

16. Third-Party Behavioral Tracking

We allow third-party companies (such as Google and Facebook) to collect certain information when you visit our Site. These third parties use cookies and similar technologies to collect information about your online activities over time and across different websites to provide targeted advertising. You can opt out of this tracking through:

  • Browser settings and privacy controls
  • Industry opt-out tools like the Network Advertising Initiative (networkadvertising.org/choices)
  • Digital Advertising Alliance opt-out page (optout.aboutads.info)
  • Google Ad Settings (adssettings.google.com)
  • Facebook Ad Preferences (facebook.com/ads/preferences)

17. International Users

Our services are operated from the United States and are intended for customers located in Florida. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to the transfer of your information to the United States.

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Post the revised policy on this page
  • Notify you via email if the changes are material (for customers with active projects)
  • Display a notification on our Site for a reasonable period after posting

Your continued use of our Site and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

InReach Storage
Closet and Garage Organization Services
6380 Topaz Court
Fort Myers, FL 33966

Email: support@inreachstorage.com
Phone: 239-315-2111

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy.