Terms and Conditions

Last Updated: January 20, 2026

OVERVIEW

This website (inreachstorage.com) is operated by InReach Storage LLC (“InReach Storage,” “we,” “us,” or “our”). InReach Storage provides custom closet and garage organization design, sales, and installation services. These Terms and Conditions (“Terms”) govern your access to and use of our website and services.

By visiting our website, requesting a quote, scheduling a consultation, or purchasing our services, you (“you,” “your,” or “Customer”) agree to be bound by these Terms and Conditions, along with our Privacy Policy and any other policies referenced herein. If you do not agree to these Terms, you may not access or use our website or services.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of our website or services following any changes constitutes acceptance of those changes.

1. SERVICES

1.1 Description of Services

InReach Storage provides custom closet and garage organization solutions, including:

  • Design consultations and space planning
  • Custom closet systems and components
  • Garage organization systems
  • Product sales and installation services
  • Project management and coordination
  • Warranty and post-installation support

1.2 Service Area

Our services are currently available in Florida and surrounding areas as determined by us. We reserve the right to limit or expand our service area at any time without notice.

1.3 Eligibility

You must be at least 18 years of age to enter into a contract with us. By using our services, you represent and warrant that you are of legal age to form a binding contract.

2. QUOTES AND ESTIMATES

2.1 Quote Requests

Quotes are provided based on information you provide, including measurements, photos, and project specifications. All quotes are estimates and subject to change based on actual site conditions, measurements, and project requirements discovered during the consultation or installation process.

2.2 Quote Validity

Written quotes are valid for 30 days from the date of issue unless otherwise specified. Pricing is subject to change based on material costs, labor availability, and other factors. We reserve the right to modify or withdraw any quote at any time before acceptance.

2.3 Quote Acceptance

A quote becomes a binding contract when you accept it in writing (including electronic acceptance) and provide the required deposit. Acceptance of a quote constitutes your agreement to these Terms and Conditions.

3. PRICING AND PAYMENT

3.1 Pricing

All prices are in U.S. Dollars and are subject to change without notice. Prices do not include applicable sales taxes, permits, or fees unless otherwise specified in your quote. We reserve the right to correct pricing errors on our website or in quotes at any time.

3.2 Payment Terms

Payment terms will be specified in your quote or contract. Typical payment schedules include:

  • Deposit: 50% due upon contract signing
  • Progress payment: May be required for large projects
  • Final payment: Due upon project completion and your approval

3.3 Payment Methods

We accept payment via credit card, debit card, check, or bank transfer. All payments are processed through our PCI-compliant third-party payment processor. We do not store your complete credit card information on our systems.

3.4 Late Payments

Payments not received by the due date may be subject to late fees of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is less. We reserve the right to suspend or cancel services for non-payment.

3.5 Refunds

Deposits and payments for custom-ordered materials are non-refundable once orders have been placed with manufacturers. Refund policies for other services will be specified in your contract. See Section 6 for cancellation policies.

4. CONSULTATIONS AND MEASUREMENTS

4.1 In-Home Consultations

We offer complimentary or fee-based design consultations as specified at the time of scheduling. During consultations, our representatives will visit your location to assess your space, take measurements, and discuss design options.

4.2 Access to Property

You agree to provide safe and reasonable access to your property for consultations, measurements, and installation. You are responsible for ensuring that:

  • The work area is accessible and clear of personal items
  • Adequate parking is available for our vehicles
  • Any pets are secured during our visits
  • Access codes, keys, or entry instructions are provided as needed
  • The property is safe for our employees to work in

4.3 Measurement Accuracy

While we make every effort to take accurate measurements, you acknowledge that minor variations may occur. We are not responsible for measurement discrepancies caused by changes to the property, pre-existing conditions not disclosed to us, or other factors beyond our reasonable control.

5. ORDERS AND PRODUCTION

5.1 Custom Orders

Most of our products are custom-made to your specifications. Once your order is submitted to our manufacturers, it cannot be cancelled or modified without potentially incurring cancellation fees charged by the manufacturer.

5.2 Production Timeline

Production and delivery timelines are estimates only and may vary based on manufacturer schedules, material availability, and other factors beyond our control. We will make reasonable efforts to meet estimated timelines but are not liable for delays in production or delivery.

5.3 Product Changes

Material specifications, colors, and product features may change due to manufacturer updates or discontinuations. We reserve the right to substitute comparable materials or products if original selections become unavailable. We will notify you of any significant substitutions when possible.

5.4 Color and Finish Variations

We make every effort to accurately display product colors and finishes on our website and in samples. However, actual colors may vary due to lighting, monitor settings, material variations, and production batches. We recommend reviewing physical samples before finalizing your order.

6. CANCELLATIONS AND CHANGES

6.1 Cancellation by Customer

You may cancel your order according to the following schedule:

  • Before production: Deposit less administrative fee (minimum $250 or 10% of contract value)
  • After production begins: No refund; customer responsible for materials ordered and work completed
  • After delivery of materials: No refund; customer responsible for full contract value

Cancellations must be submitted in writing to support@inreachstorage.com.

6.2 Changes to Orders

Changes to orders after production has begun may not be possible and, if permitted, may result in additional charges for restocking fees, rush fees, or additional materials. All change requests must be submitted in writing and approved by us.

6.3 Cancellation by InReach Storage

We reserve the right to cancel any order or contract if:

  • You fail to make required payments
  • You fail to provide necessary access to your property
  • Site conditions make installation unsafe or impractical
  • You breach any term of these Terms and Conditions
  • Materials become unavailable and no acceptable substitute exists

If we cancel for reasons other than your breach, you will receive a refund of payments made less any costs incurred.

7. INSTALLATION

7.1 Installation Services

Installation services are provided by our trained technicians or authorized subcontractors. Installation dates are estimates and subject to change based on production schedules, weather, and other factors.

7.2 Site Preparation

You are responsible for preparing the installation site, including:

  • Removing all items from closets, shelves, and work areas
  • Ensuring the installation area is clear and accessible
  • Protecting valuable or fragile items in adjacent areas
  • Removing existing shelving, rods, or fixtures unless removal is included in your contract
  • Ensuring electrical outlets and lighting are functional if needed

7.3 Installation Process

During installation, our technicians will:

  • Install products according to manufacturer specifications
  • Make reasonable efforts to minimize mess and protect your property
  • Remove installation debris and packaging materials
  • Perform quality checks and adjustments
  • Review the completed installation with you

7.4 Installation Modifications

If site conditions differ from those documented during measurement, we may need to modify the installation plan. Significant modifications may require additional charges and will be discussed with you before proceeding.

7.5 Customer Acceptance

Upon completion of installation, you will be asked to inspect and approve the work. Your signature on the completion certificate or final payment constitutes acceptance of the installation. Any concerns must be reported immediately during the final walkthrough.

8. WARRANTY

8.1 Product Warranty

Products are covered by the manufacturer’s warranty, which typically ranges from 1 to 10 years depending on the product and manufacturer. Warranty terms, coverage, and exclusions are provided by the manufacturer and will be supplied to you with your product documentation.

8.2 Installation Warranty

We warrant that our installation services will be performed in a workmanlike manner consistent with industry standards. Installation defects reported within 1 year of installation will be corrected at no charge, provided that:

  • The defect is due to our installation workmanship, not product defects or customer misuse
  • The installation has not been modified by others
  • The product has been used for its intended purpose
  • You have performed any required maintenance
  • You notify us promptly in writing of any defects

8.3 Warranty Exclusions

Warranties do not cover:

  • Normal wear and tear
  • Damage caused by misuse, abuse, or negligence
  • Damage from accidents, natural disasters, or acts of God
  • Modifications or repairs made by others
  • Products or installations not paid for in full
  • Color variations or fading over time
  • Minor cosmetic imperfections that do not affect functionality

8.4 Warranty Claims

To make a warranty claim, contact us at support@inreachstorage.com with a description of the issue and photos if applicable. We will evaluate the claim and determine the appropriate remedy, which may include repair, replacement, or other solution at our discretion.

8.5 Limitation of Warranty

THE WARRANTIES SET FORTH IN THIS SECTION ARE THE ONLY WARRANTIES PROVIDED BY INREACH STORAGE. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OUR MAXIMUM LIABILITY UNDER ANY WARRANTY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE AFFECTED PRODUCT OR SERVICE.

9. INTELLECTUAL PROPERTY

9.1 Ownership

All content on our website, including text, graphics, logos, images, designs, and software, is the property of InReach Storage or our licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

  • Copy, reproduce, or distribute our content without permission
  • Modify, create derivative works, or reverse engineer our website or materials
  • Use our content for commercial purposes
  • Remove copyright or proprietary notices
  • Use automated tools to access or scrape our website

9.3 Design Rights

Custom designs created for your project are licensed to you for use in your specific project only. We retain all rights to design concepts, drawings, and specifications. You may not use our designs for other projects or share them with third parties without our written permission.

9.4 Customer Content

Photos, testimonials, or other content you provide to us may be used by us for marketing and promotional purposes unless you specifically opt out in writing. By submitting content, you grant us a perpetual, royalty-free license to use, reproduce, and display such content.

10. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • IN NO EVENT SHALL INREACH STORAGE, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF OUR SERVICES
  • OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM
  • WE ARE NOT LIABLE FOR DELAYS, FAILURES, OR PROBLEMS CAUSED BY CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, INCLUDING ACTS OF GOD, STRIKES, MATERIAL SHORTAGES, MANUFACTURER DELAYS, PANDEMICS, OR GOVERNMENT ACTIONS
  • WE ARE NOT LIABLE FOR PRE-EXISTING CONDITIONS IN YOUR PROPERTY, INCLUDING STRUCTURAL ISSUES, WALL INTEGRITY, MOISTURE PROBLEMS, OR PEST INFESTATIONS THAT MAY BE DISCOVERED DURING INSTALLATION
  • SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless InReach Storage and our officers, directors, employees, agents, contractors, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • Your breach of these Terms and Conditions
  • Your violation of any law or regulation
  • Your violation of any third-party rights
  • Your negligence or willful misconduct
  • Any false or misleading information you provide to us
  • Your failure to properly prepare the installation site or maintain safe working conditions

12. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the practices described in our Privacy Policy.

You can view our complete Privacy Policy at inreachstorage.com/privacy-policy.

13. SMS TERMS AND CONDITIONS

13.1 Introduction

InReach Storage may disclose Personal Data and other information as follows:

Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in delivering text messages.

Additional Disclosures:

Affiliates: We may disclose Personal Data to our affiliates or subsidiaries; however, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

13.2 Purpose of SMS Notifications

Our SMS notifications are designed to:

  • Remind you of your scheduled consultations and installation appointments
  • Inform you of upcoming services, payment reminders, and other essential notifications related to InReach Storage
  • Provide updates on project status and delivery schedules

13.3 Opt-In and Consent

By providing your phone number and opting into our SMS notifications, you confirm that you are the owner or authorized user of the phone number provided. You consent to receive recurring automated text messages (SMS, MMS) from us regarding your scheduled visits, service updates, offers, and other important notifications. Consent is not required to make any purchase from us. Message frequency may vary, but you can generally expect to receive between 1-5 messages per week.

13.4 Opt-Out Instructions

Your consent to receive automated texts is entirely voluntary. You may opt-out at any time:

  • To stop receiving messages, reply “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT” to any SMS message from us
  • You may also email us at support@inreachstorage.com with your opt-out request

After you opt out, you will receive a final confirmation message, and no further messages will be sent to your number unless you re-enroll.

13.5 Help and Support

If you are experiencing issues with our SMS notifications or need assistance, you can:

  • Reply with the keyword “HELP” to any message
  • Email us directly at support@inreachstorage.com
  • Call us at 239-315-2111

13.6 Message and Data Rates

Standard message and data rates may apply for any messages sent to you from us and from you to us. Please consult your mobile service provider for details regarding your text plan or data rates.

13.7 Privacy and Data Security

We value your privacy and are committed to protecting your personal information. Your data will be used solely for the purposes described in this policy, such as managing your service appointments, processing payments, and ensuring proper communication regarding your services. We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with third parties only as required by law, for billing and payment processing, or to fulfill our contractual obligations.

13.8 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.

13.9 Compliance with Regulations

We comply with all relevant laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Our practices ensure that you can easily manage your preferences, and we provide clear instructions for opting in or out of our SMS notifications.

13.10 Indemnification

You agree to indemnify, defend, and hold us harmless from any privacy, tort, or other claims, including claims under the TCPA or any state law equivalents, arising from your voluntary provision of a telephone number that is not owned by you and/or your failure to notify us of any changes to your mobile telephone number.

13.11 Participation Requirements

To participate in our SMS notifications service, you must:

  • Be 18 years of age or older
  • Own a wireless device capable of two-way messaging
  • Be a subscriber to a wireless service with text messaging capabilities (please note that not all mobile carriers support this service)

13.12 Dispute Resolution and Arbitration

By using our SMS notifications service, you agree to resolve any disputes with us on an individual basis and not as part of any class or representative action. You waive your right to a trial by jury and agree that any claims will be resolved through final and binding arbitration. If you do not agree to these terms, please do not participate in the service.

13.13 Miscellaneous

You warrant and represent that you have the necessary rights, power, and authority to agree to these Terms and Conditions and that your participation in this service does not violate any other contract or obligation. If any provision of this Agreement is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect. We reserve the right to modify these Terms and Conditions at any time. Any updates will be communicated to you via SMS or email, and your continued participation in the service constitutes acceptance of the modified terms.

WEBSITE USE

14.1 Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. Prohibited activities include:

  • Uploading or transmitting viruses, malware, or malicious code
  • Attempting to gain unauthorized access to our systems
  • Interfering with the proper functioning of the website
  • Engaging in any fraudulent activity
  • Collecting or harvesting personal information of other users
  • Using the website to distribute spam or unsolicited communications
  • Impersonating any person or entity
  • Engaging in any activity that violates any applicable law or regulation

14.2 Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for your convenience only. We do not endorse and are not responsible for the content, accuracy, or practices of third-party sites. Your use of third-party sites is at your own risk and subject to their terms and policies.

14.3 Accuracy of Information

We strive to provide accurate and up-to-date information on our website, but we do not warrant that the information is complete, accurate, or current. Product descriptions, pricing, and other information may contain errors or omissions. We reserve the right to correct any errors and to change or update information at any time without prior notice.

15. DISPUTE RESOLUTION

15.1 Informal Resolution

If you have a dispute with us, please first contact us at support@inreachstorage.com to attempt to resolve the matter informally. We are committed to working with you in good faith to reach a fair resolution.

15.2 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

15.3 Jurisdiction and Venue

Any legal action or proceeding arising from or related to these Terms or our services shall be brought exclusively in the state or federal courts located in Lee County, Florida. You consent to the personal jurisdiction of these courts and waive any objection to venue in these courts.

15.4 Arbitration

If we are unable to resolve a dispute informally, you agree that any dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Lee County, Florida. Each party shall bear its own costs of arbitration. The arbitrator’s decision shall be final and binding.

15.5 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any written contract for specific services, constitute the entire agreement between you and InReach Storage regarding our services and supersede all prior agreements, representations, and understandings.

16.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of InReach Storage.

16.4 Assignment

You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. We may assign or transfer these Terms or any rights hereunder at our discretion.

16.5 Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to causes beyond our reasonable control, including acts of God, war, terrorism, labor disputes, material shortages, manufacturer delays, pandemics, government actions, or other force majeure events.

16.6 Survival

Provisions of these Terms that by their nature should survive termination shall survive, including warranty disclaimers, limitation of liability, indemnification, dispute resolution, and intellectual property provisions.

16.7 Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms.

16.8 Language

These Terms are written in English. Any translation is provided for convenience only. In the event of any conflict between the English version and a translation, the English version shall prevail.

17. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We will update the “Last Updated” date at the top of this document. Material changes may be communicated to customers with active projects via email.

Your continued use of our website or services after changes are posted constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

For contracts already in effect, the Terms in force at the time of contract signing shall govern unless both parties agree in writing to updated terms.

18. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us:

InReach Storage LLC
6380 Topaz Court
Fort Myers, FL 33966

Email: support@inreachstorage.com
Phone: 239-315-2111
Website: inreachstorage.com

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By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.